User Terms and Conditions

This page sets out the rules that govern your use of the Tortuga Casino platform. It explains the relationship between us and our users, and the basic obligations that apply when you register, play, deposit, or withdraw. Please read these terms carefully; by creating an account or using our services you agree to follow the rules described here.

Account responsibilities

You are responsible for the accuracy of the information you provide when registering and for keeping your account details secure. Only one account is allowed per person, household, or device unless we explicitly permit otherwise. You must notify us immediately if you suspect unauthorised access or fraudulent activity on your account. We may suspend or close accounts for suspected fraud, chargebacks, bonus abuse, or provision of false documents.

Eligibility requirements

To use the platform you must be at least the minimum legal gambling age in your province - for most Canadian provinces this is 19 - and must be physically located in a jurisdiction where our services are permitted. You confirm you are not subject to any local restrictions that would make your use of the platform unlawful. We may refuse registration from individuals in restricted jurisdictions.

Acceptable platform use

You must use the platform in good faith and not attempt to manipulate games, outcomes, or promotional mechanics. Prohibited conduct includes collusion, use of bots or automated tools, exploiting technical faults, and submitting false information. We reserve the right to investigate suspicious behaviour and to withhold winnings pending review. Repeated or severe breaches may result in permanent account closure.

General bonus and promotion rules

All bonuses and promotions are subject to their specific terms and conditions as published in the promotions area. Where a bonus applies, the relevant wagering requirements, game contribution rates, maximum bet limits during wagering, and expiry periods will be detailed in the offer. Only one bonus may be active at a time unless otherwise stated. Abuse of promotions may lead to forfeiture of bonus funds and winnings.

Deposits and withdrawals

Available payment methods, minimum and maximum values, and processing times are shown in the cashier. Deposits are credited when received by us; withdrawals are subject to verification and our anti-money‑laundering checks. We may require identity, address, and payment method documentation before processing withdrawals. Processing times and any third-party fees depend on the chosen method. We may impose limits on withdrawals and process large payouts in instalments where required for risk or compliance reasons.

Dispute resolution

If you have a dispute, contact our support team in the first instance so we can investigate. If we cannot resolve the issue through our internal process, we will explain available escalation options. Where applicable, you may pursue remedies available under the laws that apply to you. For initial contact use [email protected].

Updates to terms and conditions

We may update these terms from time to time. Material changes will be posted on the site and may be notified to you by email or site announcement. Continued use of the platform after changes are posted indicates your acceptance of the updated terms. You should check these terms regularly to stay informed of any changes.