Tortuga Casino Privacy Policy

This Privacy Policy describes how Tortuga Casino collects, uses and protects personal information when you use our online casino services in Canada. We respect your privacy and set out below the types of information we collect, why we collect it, how we keep it secure, and the options you have to manage your data.

Types of data we collect

Personal data

When you open an account or contact us we collect personal information such as your full name, date of birth, residential address, email, phone number and government ID where required for verification. We also store account credentials and communication records needed to operate your account and respond to enquiries.

Technical data

We collect technical information about your device and connection, including IP address, browser type, operating system, device identifiers and log data. This helps us maintain site performance, detect fraud and provide a stable service on desktop and mobile.

Transactional data

Transactional information includes your deposits, withdrawals, wagers, game activity, payment method details and currency preferences. We record this data to process payments, comply with anti-money-laundering checks and maintain accurate account histories.

How we use information

We use your information to create and manage your account, process payments, verify identity, provide customer support and prevent fraud. We also use data for compliance with legal and regulatory obligations and to maintain system security. Aggregated or anonymized data may be used for internal reporting and service improvement.

Data protection practices

We protect your information using industry-standard technical and organisational measures, including encryption on data in transit and access controls on stored data. Access to personal data is limited to staff and third-party providers who need it to perform their duties. We regularly review security practices to guard against unauthorised access.

Cookies and tracking technologies

We use cookies and similar tracking technologies to remember preferences, provide a smoother sign-in experience and measure site usage. Some cookies are essential for account and payment functionality; others are used for analytics and marketing. You can manage cookie preferences through your browser or our cookie settings panel, but disabling certain cookies may affect site functionality.

Your rights

You have the right to access the personal information we hold about you, request correction of inaccurate data and, in certain circumstances, request deletion or restriction of processing. Where applicable, you may also object to the processing of your personal data for direct marketing.

Access, correction and deletion of data

To request access, correction or deletion, contact our support team at [email protected]. We will verify your identity before responding. Where requests are limited by legal or operational requirements, we will explain any restrictions that apply.

Information sharing and third parties

We may share information with payment processors, identity-verification services, fraud-prevention partners and other service providers who perform functions on our behalf. We require these parties to protect your information and use it only for agreed purposes. We may also disclose information to comply with legal obligations or to protect our rights.

Privacy policy updates

We may update this policy from time to time. Material changes will be posted on our site and, where appropriate, notified to you by email or account notice. Continued use of our services after a policy update constitutes acceptance of the revised terms.