Need a hand? Our support team is ready to help with questions, account-related issues, technical concerns or general feedback. Reach out by live chat, email or phone and we’ll guide you through verification, deposits, withdrawals or site features. For account security or payments enquiries we can walk you through the steps and follow up until the issue is resolved. Support is available in English and French.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat and email for verification, deposits and withdrawals) |
| General enquiries | [email protected] (promotions, site info and feedback) |
| Affiliate enquiries | [email protected] (partnership sign-up and reporting) |
| Phone | +1 416 582 7391 (phone support for urgent account issues) |
| Working hours | Mon-Fri, 09:00-18:00 (email response within 24 hours; and chat hours may vary) |
Email Support
Email is our preferred contact method for detailed requests, account issues, or any situation that needs explanations or documents. Please email [email protected] with a clear subject line, your full name, account ID, and up-to-date contact details to avoid delays. Attach scans or PDFs of any requested documents and allow up to one business day for a response.
Contact Form
Response Time
Our support team aims to respond quickly. Most inquiries are answered within one business day, while more complex issues such as document checks or payment investigations can take longer depending on their nature. For faster help use live chat during business hours; otherwise email [email protected] and we’ll respond as soon as possible.
Feedback
We value your feedback. If you have suggestions, ideas or noticed something we can improve, please send them our way. Every comment is reviewed carefully by our team and helps shape updates to the site, promotions and overall user experience. Your input makes a real difference in keeping the site useful and friendly for Canadian players.